What’s Missing When it Comes to Service Ops?

What’s Missing When it Comes to Service Ops?

When it comes to digital technology, we more than likely think of things getting done extremely quickly. Overnight! In an hour! Heck, in 15 minutes! But this speed can mean we lose in something really important: the human touch. In fact, as a culture we’ve started...
Dealing With More Third-Parties Than You Think

Dealing With More Third-Parties Than You Think

You know that your contractors/freelancers are third-party vendors. But what about the law firm you use? Yep, third-party. And the print shop who prints your brochures? Third-party.  While figuring which entities are third-party contractors, you also need to figure...
Who Should “Own” Services Resources Forecasting?

Who Should “Own” Services Resources Forecasting?

Who among your employees knows who is scheduled to do what and when in your company? Who knows when such and such project needs to start and who among team members is supposed to work on it? Who knows if there are enough of them? Who knows what tools and supplies are...
The 6 Necessary Elements of a Terrific RFP

The 6 Necessary Elements of a Terrific RFP

Whether you have small projects or large ones, when you decide to put out a request for proposals (RFP) from vendors, there’s a bit of an art to conducting a successful vendor search. We not-so-humbly consider ourselves something of an expert when it comes to vendor...
Aysling Team Spotlight: Jeremy Lewis

Aysling Team Spotlight: Jeremy Lewis

Meet Jeremy He’s one of our Guru’s of Pendo, creator of training webinars and videos, and manager of our top-notch support team! Learn more about our Client Engagement Manager, Jeremy Lewis today. What’s your name? Jeremy Lewis What is your job title...