Job Description 

The team at Aysling is excited to add an energetic, organized, and self-motivated Customer Implementation Specialist to the growing Support Team. An ideal candidate will be dedicated to building thriving, long-term customer relationships through processes of onboarding, strategic planning, and renewals.

We are looking for someone we can count on to:

• Manage the new customer onboarding process
• Regularly meet with clients virtually and oversee project timelines
• Provide strategic account management and planning post onboarding
• Serve as a liaison and advocate for customers by becoming a trusted educator and advisor on Aysling software
• Working directly with other teams to set expectations and timelines to align with customer success goals

Required Experience:

• Detail oriented Project Management skills
• Previous track record of providing high-level client management in a Customer Service or related role
• Exceptional verbal and written communication skills

Preferred Experience 

• Experience providing Customer Support to Saas-based clients
• Experience with CRM software’s such as SalesForce, HubSpot, MailChimp
• Experience with Project Management software
• Knowledge of the Publishing Industry
• Knowledge of MagHub or other Ad Server software

Employee Benefits Include:

• Healthcare with Dental & Vision options
• Generous Paid Time Off package
• 401k, plus matching
• Flexible hybrid work model with remote option

Salary Range: $62,500 – 72,500

If you are interested in applying for this position, please submit a cover letter and resume to careers@aysling.com.