Customer Implementation Specialist
Job Description
The team at Aysling is excited to add an energetic, organized, and self-motivated Customer Implementation Specialist to the growing Support Team. An ideal candidate will be dedicated to building thriving, long-term customer relationships through processes of onboarding, strategic planning, and renewals.
We are looking for someone we can count on to:
- Manage the new customer onboarding process
- Regularly meet with clients virtually and oversee project timelines
- Provide strategic account management and planning post onboarding
- Serve as a liaison and advocate for customers by becoming a trusted educator and advisor on Aysling software
- Working directly with other teams to set expectations and timelines to align with customer success goals
Required Experience:
- Detail oriented Project Management skills
- Previous track record of providing high-level client management in a Customer Service or related role
- Exceptional verbal and written communication skills
Preferred Experience
- Experience providing Customer Support to Saas-based clients
- Experience with CRM software’s such as SalesForce, HubSpot, MailChimp
- Experience with Project Management software
- Knowledge of the Publishing Industry
- Knowledge of MagHub or other Ad Server software
Employee Benefits Include:
- Healthcare with Dental & Vision options
- Generous Paid Time Off package
- 401k, plus matching
- Flexible hybrid work model with remote option
Salary Range: $62,500 – 72,500
If you are interested in applying for this position, please submit a cover letter and resume to careers@aysling.com.