Marketing & Managing Your Event During a Pandemic

Marketing & Managing Your Event During a Pandemic

Well, there went that huge event you’d been planning for months! We’re writing this in early April and we have no doubt that event planners and managers around the country either canceled events and conferences planned for March; have cancelled or soon will do so for...
What’s Missing When it Comes to Service Ops?

What’s Missing When it Comes to Service Ops?

When it comes to digital technology, we more than likely think of things getting done extremely quickly. Overnight! In an hour! Heck, in 15 minutes! But this speed can mean we lose in something really important: the human touch. In fact, as a culture we’ve started...
Dealing With More Third-Parties Than You Think

Dealing With More Third-Parties Than You Think

You know that your contractors/freelancers are third-party vendors. But what about the law firm you use? Yep, third-party. And the print shop who prints your brochures? Third-party.  While figuring which entities are third-party contractors, you also need to figure...
Who Should “Own” Services Resources Forecasting?

Who Should “Own” Services Resources Forecasting?

Who among your employees knows who is scheduled to do what and when in your company? Who knows when such and such project needs to start and who among team members is supposed to work on it? Who knows if there are enough of them? Who knows what tools and supplies are...