ERP & CRM Differences

ERP & CRM Differences

You run a Law firm. Or a Software or IT group.  Or an Advertising or PR agency. You have 15 cases on the docket. Or 13 IT projects coming up. Or 25 websites that need to be completed in three months. Which means you experience many services being performed by many...
The Three Facts and Fictions of CRMs

The Three Facts and Fictions of CRMs

A CRM or a Customer Relationship Management tool is probably one of the most widely used acronyms relating to a piece of business software, and each CRM is vastly different than the other. It can be a complex environment to navigate if you are in the market for a new...
What’s Missing When it Comes to Service Ops?

What’s Missing When it Comes to Service Ops?

When it comes to digital technology, we more than likely think of things getting done extremely quickly. Overnight! In an hour! Heck, in 15 minutes! But this speed can mean we lose in something really important: the human touch. In fact, as a culture we’ve started...